<div data-block="true" data-editor="e21a3" data-offset-key="5apvo-0-0" id="isPasted"><p data-offset-key="5apvo-0-0">You can log onto your account at any time on our website to reschedule shipments, change products, or update your account details.&#xA0;</p><ol><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Log into your account <a href="http://www.semainehealth.com/account" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">here</a> and enter your email address.&#xA0;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">You will be emailed a code to finish logging in.&#xA0;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">View your upcoming orders, manage your subscription, or update your account information once you are logged in.</li></ol><h2 data-offset-key="5apvo-0-0" id="if-you-are-having-any-issues-with-this-please-contactsupportsemainehealthcom"><span data-offset-key="7lpo0-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you are having any issues with this, please contact&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="mailto:support@semainehealth.com" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="7lpo0-1-0"><span data-text="true">support@semainehealth.com</span></span></a></span><span data-offset-key="7lpo0-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">.</span></span><br><br></h2></div><div data-block="true" data-editor="e21a3" data-offset-key="32hgr-0-0"><br></div><p><br></p><p><img src="https://attachments.gorgias.help/8X1Bk7d1qbxKgRm0/hc/g5KDM28kbr69aByw/2025022418-badb18d5-42ac-4fc4-b5ba-883459561d1f-enter%20email.png" style="width: 546px;" class="fr-fic fr-dib"></p><p><br></p>

How do I log onto my account?

Get your Semaine order delivered to a new address!

<p>Changing your address is easy in your Semaine account on our website!</p><p>Follow these simple steps to change your payment details:</p><ol><li style="font-size: 16px;">Log into your account <a href="http://www.semainehealth.com/account" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">here</a> and enter your email address. You will be emailed a code to finish logging in.&#xA0;</li><li style="font-size: 16px;">Under the subscriptions tab, click &apos;Address and Payment Details.&apos;</li><li style="font-size: 16px;">Then click &apos;Manage Addresses.&apos;</li><li style="font-size: 16px;">From here you can either add a new address or edit the existing address on your account.</li></ol><p><br></p><p><img src="https://attachments.gorgias.help/8X1Bk7d1qbxKgRm0/hc/g5KDM28kbr69aByw/2025020318-a894e1b0-2a08-4414-aa07-c1cde9e2034d-change%20address.png" style="width: 692px;" class="fr-fic fr-dib"></p><p><br></p><p><br></p><p><br></p>

How do I update my address?

Log on and skip your next order before it processes!

<div data-block="true" data-editor="e21a3" data-offset-key="5apvo-0-0" id="isPasted"><p data-offset-key="5apvo-0-0">Leaving town for a bit? Have to catch up and use all the Semaine supplements you already have? We get it. It&apos;s super easy to log on and skip your next order before it processes.</p><ol><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Log into your account <a href="http://www.semainehealth.com/account" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">here</a> and enter your email address. You will be emailed a code to finish logging in.&#xA0;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Once you&apos;re logged in, click on &apos;Manage subscriptions.&apos;&#xA0;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Then select &apos;Skip order&apos; and confirm that you want to skip. Your next order date will appear on the screen once the request has been processed.<strong>&#xA0;</strong></li></ol><h2 data-offset-key="5apvo-0-0" id="if-you-are-having-any-issues-with-this-please-contactsupportsemainehealthcom"><span data-offset-key="7lpo0-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you are having any issues with this, please contact&#xA0;</span></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="mailto:support@semainehealth.com" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="7lpo0-1-0"><span data-text="true">support@semainehealth.com</span></span></a></span><span data-offset-key="7lpo0-2-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">.</span></span><br><br></h2></div><div data-block="true" data-editor="e21a3" data-offset-key="32hgr-0-0"><img src="https://attachments.gorgias.help/8X1Bk7d1qbxKgRm0/hc/g5KDM28kbr69aByw/2025020318-8df2975d-44c0-4d66-94e9-0653ab39fff9-manage%20subscription.png" style="width: 692px;" class="fr-fic fr-dib"></div><p><br></p><p><img src="https://attachments.gorgias.help/8X1Bk7d1qbxKgRm0/hc/g5KDM28kbr69aByw/2025020318-434e1d38-7804-45eb-9c28-f9de3572026e-skip.png" style="width: 690px;" class="fr-fic fr-dib"></p><p><br></p>

How do I skip or change my subscription?

With Semaine you can choose to "Subscribe and Save" or place a one time order.

<h2 id="welcome-to-the-semaine-family"><span style="color: rgb(27, 87, 50);">Welcome to the Semaine Family!</span></h2><p>Setting up a subscription is easy! Each product page has a subscription or <strong>One Time&#xA0;</strong>purchase option. If you would like to start a subscription, make sure you click on the <strong>Subscribe and Save</strong> option before you add it to your cart.&#xA0;</p><p>You can also change to subscription within the cart before your order is placed!</p><p><img src="https://attachments.gorgias.help/8X1Bk7d1qbxKgRm0/hc/g5KDM28kbr69aByw/2025020317-da9ebfb5-64b9-4796-bf70-5f363edc9bba-subscribe.png" style="width: 692px;" class="fr-fic fr-dib"></p><p><br></p>

How do I start a subscription?

We've got a few tips to troubleshoot your issue, or you can reach out to our customer service team for help.

<p data-offset-key="9hccg-0-0" id="isPasted">There can be a few easy fixes if you are having issues logging onto your account. If you have tried these tips and continue to experience difficulty please reach out to our customer service staff at <a href="mailto:support@semainehealth.com" id="isPasted">support@semainehealth.com</a>.&#xA0;</p><p><br></p><h2 id="didnt-get-a-code">Didn&apos;t Get a Code</h2><p>When you log onto your Semaine account <a href="http://www.semainehealth.com/account" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="9hccg-1-0"><span data-text="true">here</span></span></a> you must enter your email address. You will be emailed a code to log in. Sometimes this email can go to a folder like Spam/Junk or Promotions, and not into your inbox. Try searching for &quot;Semaine Health&quot; to find the email.</p><h2 id><br></h2><h2 id="wrong-email-address">Wrong Email Address</h2><p>You might be using the incorrect email address. You can only log in with the address you used when you placed your order/created your account. If you have more than one email address, try using one of those to see if it works.&#xA0;</p><p><br>Our customer service staff can assist in finding the correct email address. Reach out to them with your order number. If you don&apos;t have the order number, send us your phone number and mailing address. We will be able to look it up for you! <a href="mailto:support@semainehealth.com" id="isPasted">support@semainehealth.com</a>.&#xA0;</p><p><br></p><p><br></p>

Trouble signing into my account

Using store credit during checkout is easy!

<div data-block="true" data-editor="5ope3" data-offset-key="38ls5-0-0" id="isPasted"><p data-offset-key="38ls5-0-0">If you were given store credit by Semaine Customer Service, it&apos;s easy to apply during checkout on our website.&#xA0;<br><br><strong>NOTE</strong>: If you are trying to apply rewards you&apos;ve earned, just log into your account on our&#xA0;<a class="fr-green" href="https://www.semainehealth.com/account" rel="noopener noreferrer" target="_blank">website&#xA0;</a>and check out your upcoming order. There you can see how many rewards you&apos;ve racked up and decide when to use them!<br><br><br><strong>Here&#x2019;s how to use your store credit given to you by customer service when placing a new order:</strong></p></div><div data-block="true" data-editor="5ope3" data-offset-key="c68ld-0-0"><div data-offset-key="c68ld-0-0"><span data-offset-key="c68ld-0-0"><span data-text="true"><strong><strong>1&#xFE0F;&#x20E3;&#xA0;</strong></strong></span></span><span data-offset-key="c68ld-0-1"><span data-text="true"><strong><strong>Choose Your Products:</strong></strong></span></span></div></div><ul><li data-block="true" data-editor="5ope3" data-offset-key="4oe3j-0-0"><div data-offset-key="4oe3j-0-0"><span data-offset-key="4oe3j-0-0"><span data-text="true">Head to our&#xA0;</span></span><span data-offset-key="4oe3j-0-0"><span data-text="true"><a class="fr-green fr-strong" href="https://www.semainehealth.com/" rel="noopener noreferrer" target="_blank">website</a></span></span><span data-offset-key="4oe3j-0-0"><span data-text="true">&#xA0;and add the products you&apos;re interested in to your cart.</span></span></div></li><li data-block="true" data-editor="5ope3" data-offset-key="1ur21-0-0"><div data-offset-key="1ur21-0-0"><span data-offset-key="1ur21-0-0"><span data-text="true">Not sure what to try? Take our&#xA0;</span></span><a href="https://www.semainehealth.com/pages/quiz-your-personalized-solution" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="1ur21-1-0"><span data-text="true">5-Minute Quiz</span></span></a><span data-offset-key="1ur21-2-0"><span data-text="true">&#xA0;for personalized recommendations!</span></span></div></li></ul><div data-block="true" data-editor="5ope3" data-offset-key="bvlo1-0-0"><div data-offset-key="bvlo1-0-0"><span data-offset-key="bvlo1-0-0"><span data-text="true">2&#xFE0F;&#x20E3;&#xA0;</span></span><span data-offset-key="bvlo1-0-1"><span data-text="true">Log Into Your Account:</span></span></div></div><ul><li data-block="true" data-editor="5ope3" data-offset-key="b0vqg-0-0"><div data-offset-key="b0vqg-0-0"><span data-offset-key="b0vqg-0-0"><span data-text="true">At checkout, under the&#xA0;</span></span><span data-offset-key="b0vqg-0-1"><span data-text="true">Contact</span></span><span data-offset-key="b0vqg-0-2"><span data-text="true">&#xA0;section, click the link to log in.</span></span></div></li><li data-block="true" data-editor="5ope3" data-offset-key="55id6-0-0"><div data-offset-key="55id6-0-0"><span data-offset-key="55id6-0-0"><span data-text="true">Enter your email, and you&apos;ll receive a code to complete login.</span></span></div></li></ul><div data-block="true" data-editor="5ope3" data-offset-key="foa1m-0-0"><div data-offset-key="foa1m-0-0"><span data-offset-key="foa1m-0-0"><span data-text="true">3&#xFE0F;&#x20E3;&#xA0;</span></span><span data-offset-key="foa1m-0-1"><span data-text="true">Apply Your Credits:</span></span></div></div><ul><li data-block="true" data-editor="5ope3" data-offset-key="84avi-0-0"><div data-offset-key="84avi-0-0"><span data-offset-key="84avi-0-0"><span data-text="true">Scroll down to the&#xA0;</span></span><span data-offset-key="84avi-0-1"><span data-text="true">Credits</span></span><span data-offset-key="84avi-0-2"><span data-text="true">&#xA0;section.</span></span></div></li><li data-block="true" data-editor="5ope3" data-offset-key="7tf8g-0-0"><div data-offset-key="7tf8g-0-0"><span data-offset-key="7tf8g-0-0"><span data-text="true">Click the button to apply your store credit to your order.</span></span></div></li></ul><p><br></p><div data-offset-key="7tf8g-0-0"><span data-offset-key="7tf8g-0-0"><span data-text="true"><img src="https://attachments.gorgias.help/8X1Bk7d1qbxKgRm0/hc/g5KDM28kbr69aByw/2025021419-2e8f9693-472c-4c1c-b349-e597432dd1ca-login%20checkout.png" style="width: 637px;" class="fr-fic fr-dib"></span></span></div><p><br></p><p><span data-offset-key="7tf8g-0-0"><span data-text="true"><img src="https://attachments.gorgias.help/8X1Bk7d1qbxKgRm0/hc/g5KDM28kbr69aByw/2025021419-d3865771-f122-49e1-9daf-0a868df67655-checkout%20apply%20credit.png" style="width: 591px;" class="fr-fic fr-dib"></span></span><br></p><p><br></p>

How do I use store credit?

Update how you pay for your Semaine subscription.

<p>You can easily change your payment method by logging onto your <a class="fr-green fr-strong" href="http://www.semainehealth.com/account" rel="noopener noreferrer" target="_blank">Semaine account</a> on our website. For security purposes our staff cannot change your payment details on your behalf.</p><p>Follow these simple steps to change your payment details:</p><ol><li style="font-size: 16px;">Log into your account <a class="fr-green fr-strong" href="http://www.semainehealth.com/account" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">here</a> and enter your email address. You will be emailed a code to finish logging in.&#xA0;</li><li style="font-size: 16px;">Under the subscriptions tab, click &apos;Address and Payment Details.&apos;</li><li style="font-size: 16px;">Then click &apos;Manage payment methods&apos; and click &apos;Edit&apos; next to change.</li></ol><p><img src="https://attachments.gorgias.help/8X1Bk7d1qbxKgRm0/hc/g5KDM28kbr69aByw/2025020318-8815bae6-bbd1-4f6b-89cc-4850217e7b1f-change%20payment%20method.png" style="width: 692px;" class="fr-fic fr-dib"></p><p><br></p><p><img src="https://attachments.gorgias.help/8X1Bk7d1qbxKgRm0/hc/g5KDM28kbr69aByw/2025020318-d3bc2e27-b98b-4d3a-8406-33308e0ebdd4-edit%20payment%20info.png" style="width: 692px;" class="fr-fic fr-dib"></p><p><br></p><p><br></p>

How do I update or change my payment method?

Yes you can! Use our Store Locator to find locations near you.

<p><span style="font-size: 18px; color: rgb(27, 87, 50); font-family: Arial, Helvetica, sans-serif;"><a href="https://www.semainehealth.com/pages/store-locator" rel="noopener noreferrer" target="_blank">Find Semaine in Retailers Nationwide!</a></span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">Semaine is now available in Walmart and HEB! Use the store locator on our website to find out if we are carried near you.</span></p><p><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;"><a class="fr-green fr-strong" href="https://www.semainehealth.com/pages/store-locator" rel="noopener noreferrer" target="_blank">&gt;&gt;Semaine Store Locator</a></span></p><p><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">Remember you can also find us on&#xA0;<a href="https://www.amazon.com/stores/SemaineHealth/page/961DB40C-67A9-44E2-9283-892096180719?ref_=ast_bln&amp;store_ref=bl_ast_dp_brandLogo_sto" rel="noopener noreferrer" target="_blank">Amazon</a> and </span><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;"><a class="fr-green" href="https://www.walmart.com/brand/semaine/10021334" rel="noopener noreferrer" target="_blank">Walmart.com</a></span><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">!</span></p>

Can I buy Semaine in a store?

Cancel your Semaine subscription at any time with these easy steps.

<p>You can cancel your Semaine subscription at any time without a penalty. It&apos;s important to note that cancelling a subscriptions does NOT cancel orders that have already been placed. Cancelling will stop future automatic shipments from being delivered to you.</p><p><br></p><h2 id="how-to-cancel">How to Cancel</h2><div data-block="true" data-editor="dv5si" data-offset-key="3greg-0-0" id="isPasted"><div data-offset-key="3greg-0-0"><span data-offset-key="3greg-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">To cancel your subscription and stop auto shipments, please follow these steps:</span></span></div></div><ol><li data-block="true" data-editor="dv5si" data-offset-key="9hccg-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><div data-offset-key="9hccg-0-0">Log into your account <a href="http://www.semainehealth.com/account" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="9hccg-1-0"><span data-text="true">here</span></span></a> and enter your email address. You will be emailed a code to log in.&#xA0;</div></li><li data-block="true" data-editor="dv5si" data-offset-key="4j9pm-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><div data-offset-key="4j9pm-0-0">Under the Subscriptions tab click &apos;Manage Subscriptions.&apos;</div></li><li data-block="true" data-editor="dv5si" data-offset-key="4j9pm-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><div data-offset-key="4j9pm-0-0">Scroll down and select &apos;Cancel Subscription.&apos;</div></li><li data-block="true" data-editor="dv5si" data-offset-key="8kjti-0-0" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><div data-offset-key="8kjti-0-0">Follow the prompts finalize the process.</div></li></ol><div data-block="true" data-editor="dv5si" data-offset-key="2g87b-0-0"><div data-offset-key="2g87b-0-0"><span data-offset-key="2g87b-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You should receive an email confirming the cancellation. If you do not receive this email or if there is anything else we can assist you with, please email us at <a href="mailto:support@semainehealth.com">support@semainehealth.com</a>.</span></span></div><p><br></p><p><span data-offset-key="2g87b-0-0"><span data-text="true" style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><img src="https://attachments.gorgias.help/8X1Bk7d1qbxKgRm0/hc/g5KDM28kbr69aByw/2025020318-5eefd373-55a3-4951-923a-afd4544aee54-website%20login.png" style="width: 692px;" class="fr-fic fr-dib"></span></span></p><p><img src="https://attachments.gorgias.help/8X1Bk7d1qbxKgRm0/hc/g5KDM28kbr69aByw/2025020318-f3fa0122-4020-45e2-869c-a087693e4499-manage%20subscription.png" style="width: 692px;" class="fr-fic fr-dib"></p></div><p><img src="https://attachments.gorgias.help/8X1Bk7d1qbxKgRm0/hc/g5KDM28kbr69aByw/2025020318-5f9b87e9-7d79-4f62-8d97-96d86473dfad-cancel%20subscription.png" style="width: 532px;" class="fr-fic fr-dib"></p><p><br></p>

How do I cancel my subscription?

Semaine Health Customer Service Team
Rebecca, Lena, and Catherine are here to help!

Subscriptions & Orders